Product Warranty

Terms & Conditions

Product Warranty


Warranty against defects in workmanship and/or material

Fifteen (15) years pro-rated warranty


• If service resulting from any such defect is required during the non-prorated year(s) after
purchased, OWNER shall repair or replaced the Product at its own option. If identical materials
or models are not available at the time of service, the OWNER reserves the right to substitute
materials or models of comparable quality. Customer shall be responsible for transportation
costs.


• Proof of purchase with date, place of purchase and purchase price is required to obtain service
under this warranty. Model name label and production label must be available to identify the
bedding and validate this warranty. This warranty shall NOT apply to damages resulting from
normal wear and tear and does not apply to and excludes but not limited to the following factors:


➢ Bending the mattress or leaving it standing on its side for extended periods especially when in storage
➢ Mattress is saturated with liquid or bodily fluids (eg. Blood, sweat, etc.), burned, soiled, stained or infested or damaged by bed bugs, dust mites and/or vermin
➢ Any form of odour
➢ Improper or lack of suitable bed frame or foundation (eg. Bad construction, wear and tear,etc.)
➢ Misuse or abuse of the mattress and/or foundation (eg. Jumping on the mattress, excessive sitting on the edge of the mattress, etc.)
➢ Body impressions or sagging of 1.5" (38mm) or less
➢ Mattress size that is within the ±2cm tolerance level in width and length
➢ Wear and tear of fabric, handles, bent Edge Guards
➢ Products sold “as-is”, “display or floor model” or sold without warranty as agreed between customer and sales person
➢ Bed height, sheet fit and/or comfort preference
➢ Any form of back pain, stiffness or soreness
➢ Failure to comply to manufacturer’s care & maintenance instructions